Privacy Policy for Sikkim App Cab

Effective Date: 1st June 2024

The Sikkim App Cab mobile application (“Sikkim App Cab” or the “App”) is operated by the Transport Department, Government of Sikkim (“we,” “us,” or “our”). These Terms and Conditions govern your use of the App and constitute a legally binding agreement between you and the Transport Department, Government of Sikkim. By using Sikkim App Cab, you agree to these Terms and Conditions. If you do not agree with any part of these Terms and Conditions, you may not use our services.

Definitions

Unless otherwise provided, capitalized terms used in this Privacy Policy shall have the meanings given below:

  • Mobile Application:The Sikkim App Cab mobile application developed byTransport Department, Government of Sikkim.
  • Protected Information:Information that could reasonably be used to identify you personally, including but not limited to your name, email address, mobile number, and any other information defined as personal data under applicable data protection laws.
  • Usage Information :Information collected automatically as you interact with the App, including device information, IP addresses, browsing history, and usage patterns.
  • TPSP:Third Party Service Provider

Information We Collect

Information You Provide to Us:

  • When you register and use Sikkim App Cab, we may collect Protected Information such as your full name, email, password, address, mobile phone number, and zip code.

Information We Collect Automatically:

  • Usage Information :We collect information about your interactions with the App, such as your device type, browser type, URLs visited, and time spent using the App.
  • Device Identifier : A unique identifier assigned to your Device when you access the App
  • Location Information : Your device’s GPS coordinates during ride requests for location-based services.

Information Collected via Third Parties :

  • We may supplement the information we collect with data from third parties for marketing and analytics purpose.

Use of Information

We may use the information we collect for the following purposes:

  • To provide and personalize our services, including matching you with drivers and processing transactions.
  • To communicate with you, including service updates, marketing communications, and promotional offers.
  • To improve our services, conduct analytics, and develop new features.
  • To enforce our terms and policies and comply with legal obligations.
  • For Business Purposes : Sikkim App Cab may use all information provided by users for business purposes, including but not limited to data analysis, audits, developing new products, enhancing the App, and determining usage trends.
  • This addition clarifies that Sikkim App Cab can use all the information provided by users for various business purposes, ensuring transparency about how user data may be utilized beyond the immediate operation of the Sikkim App Cab.
  • When you register and use Sikkim App Cab, we may collect personal information such as your name, email address, phone number, and payment information (e.g., credit card details).
  • We collect your device’s precise location when the App is running to provide location-based services such as matching you with nearby drivers and calculating fares.
  • We gather information about how you interact with the App, such as your preferences, settings, and activity logs.
  • We may collect information about your mobile device, including its hardware model, operating system version, unique device identifiers, and mobile network information.
  • We may store communications you have with us through the App, such as customer support requests and feedback.

Disclosure of Information

We may share your information in the following circumstances:

  • With Service Providers : We may disclose your information to third-party service providers who assist us in providing and improving our services, such as payment processors, customer support services, and data analytics providers.
  • With Drivers and Other Users : We may share your Protected Information with drivers to fulfill ride requests and with other users sharing rides through our App.
  • For Legal Purposes : We may disclose your information to comply with legal obligations, including responding to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.
  • Business Transfers : If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be transferred as part of such transaction, as permitted by law.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure.

  • You can access and update your personal information through the App’s settings.
  • You may choose not to provide certain information, but this may limit your ability to use certain features of the App.
  • You can opt-out of receiving promotional emails or messages by following the instructions in those communications.

Your Rights and Choices

  • Access and Correction : You may access, update, or correct your personal information through the App’s settings or by contacting us directly.
  • Marketing Communications : You can opt-out of receiving promotional communications from us by following the instructions provided in such communications.
  • Cookies and Tracking Technologies : You may manage your preferences for cookies and other tracking technologies through your browser settings.

Children’s Privacy

  • Sikkim App Cab is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18 without parental consent.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website or within the App. Your continued use of the App after such changes constitutes your acceptance of the revised Privacy Policy.

Contact Us

If you have any questions about this privacy policy, please contact us at:
Email:support-cab@sntd.in

Conclusion

By using Sikkim App Cab, you consent to the collection, processing, use, and sharing of your information as described in this Privacy Policy. It is important that you review this Privacy Policy periodically to stay informed about our practices regarding your information. If you do not agree to this Privacy Policy, please do not use our services. This Privacy Policy is incorporated into and subject to our Customer Terms and Conditions.